We value your trust and respect your confidentiality. As a general practice we do not provide any online information, or any information gathered through forms, applications or other means to outside third parties, except as otherwise designated in this policy. We do not sell or rent any information gathered online, or in individual property players’ clubs, to any outside organization.
Collection of Personal Information
We do not collect personally identifiable information about visitors except when visitors specifically provide such information on a voluntary basis. Such personally identifiable information may be gathered in registrations, applications, information requests, reservations, rsvps, online purchases, online surveys, and in some instances in the process of utilizing offers from our third party strategic partners and alliances.
We may use personally identifiable information for the following general purposes: contacting an account holder regarding account status, changes to the account agreement, special discounts, promotions, products offered and other matters relevant to the service and/or the information collected. Additionally, we may share your information, whether individually or in the aggregate, with our subsidiaries and affiliates, and in certain cases with selected outside third party partners and alliances for marketing or promotional purposes or to improve the products or services offered by us and our subsidiaries and affiliates.
We value opinions and comments from our visitors and we may conduct online surveys or issue invitations for such. We also offer an online Guest Comment form. These surveys are entirely optional for all website visitors. Usually the information from such surveys is aggregated and used for improving our products, services and operations and those of our subsidiaries and affiliates. In other cases we will use the identifying information as a vehicle for responding to an individual question or comment.
Collection of Aggregated Information
Survey participants are anonymous unless otherwise stated in the survey. We reserve the right to perform statistical analyses of visitors’ behavior and characteristics in order to measure interest in and use of the various areas of the website. We may provide aggregated data from these sources to third parties for purposes of research and evaluation.
Sharing of Personal Information with Our Third Party Business Partners and Alliances
Except for Confidential Personal Information, we may share your personal information with our business partners and alliances related to specific marketing efforts and purposes. “Confidential Personal Information” which we do not share means your name in combination with one or more of the following: credit or debit card number, credit account number, driver's license number, state identification card number, passport number, or naturalization number.
When we provide personal information to our third party business partners and alliances, we require them to exercise reasonable care to protect your personal information and restrict the use of your personal information to the purposes for which it was provided to them. If you do not want us to share your personal information with third parties for marketing purposes, you may opt-out of such sharing by notifying us in accordance with the “Opt-Out” section located below.
Disclosure of Information
Although you may request to Opt-Out of sharing personal information with third parties for marketing purposes, we may still disclose personal information to third parties in our sole discretion in the following situations:
- if you enroll in any of our Responsible Gaming exclusion programs;
- for non-marketing purposes, such as processing and fulfilling reservations or purchases;
- to the extent such disclosure is mandated to comply with a court order or with a subpoena, search warrant or other valid legal process;
- to comply with requests of government or law enforcement entities or legal, regulatory or administrative requirements of other governmental authorities;
- to protect and defend us, or our subsidiaries and affiliates, and all of their or our officers, directors, employees and agents in connection with any legal action, claim or dispute;
- to satisfy any contractual obligation to indemnify our contractors, business partners or alliances, or other third parties in connection with any legal action, claim or dispute;
- to prevent imminent physical harm or threats to public safety;
- to third-party vendors that perform functions such as credit card transactions;
- to prevent fraud;
- to engage in debt collection;
- to keep your credit card on file for future purchases, unless you tell us not to;
- to ensure minors do not unlawfully enter our facilities;
- otherwise with consent or in our discretion if we believe in good faith that disclosure is necessary or advisable.
Even if you do not provide information to us, we may collect non-personal information about your use of our website, special promotions and other services.
Cookies are not programs that download onto a visitor's system and damage files (such as, viruses or worms) or send information to third parties about websites visited (such as, spyware). Generally, cookies work by assigning a unique number to the visitor that has no meaning outside the assigning website.
We may also use other standard Internet technologies, such as flash technologies, web beacons or pixel tags, and other similar technologies, to deliver or communicate with cookies and track your use of our websites. For example, we may include web beacons in e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information obtained with such technology enables us to customize the services offered and measure the overall effectiveness of our online content, advertising campaigns, and the products and services we offer through the websites.
We have in place certain commercially measurable technological and procedural security measures in an attempt to protect and safeguard the security of the personal information provided by our visitors. Strict measures will be taken to protect against unauthorized access, alteration, or dissemination of personal information.
For features on our websites that require a login or password, it is important for you to protect against unauthorized access to your password and your computer. Be sure to sign off when finished using a shared computer.
Age Policy & Legal Disclaimers
This website is intended only for users over the age of 21. Please leave this website if you are under the age of 21. Exception is made in the case of racing and pari-mutuel operations, where wagering may be permissible by law to those 18 years old and older. By continuing, you hereby release us, our subsidiaries and affiliates, and the creators of the website from any and all liability for your use or access to the website.
Under penalty of law, persons under 21 years of age will not be allowed to loiter on casino or slots property or participate in any gaming activity and persons under the permissible age will not be allowed to loiter on the property or participate in any racing or pari-mutuel activity. We have the right to ask for proper ID from individuals while they are on the property.
We will not rent hotel rooms to persons under the age of 21. Any contests, activities, or programs promoted are strictly limited to people over 21, unless otherwise indicated.
We strongly support parental control of the internet and, if you are a parent and do not want your children viewing this website, consult the following filtering software companies, such as: Net Nanny and Cybersitter. Net Nanny and Cybersitter are third party service providers that are not affiliated with us or any of our subsidiaries or affiliates and we do not assume any obligation with respect to the services provided by such providers.
We do not knowingly or intentionally collect any personally identifiable information from, or market to or target, individuals under the age of 21. Under the Children's Online Privacy Protection Act and the regulations promulgated by the Federal Communication Commission, we are not allowed to accept any information from persons under 13 and individuals under the age of 13 are not permitted to view this website.
If we or one of our subsidiaries or affiliates is acquired by or merges with another company, the assets of the respective website(s), including personal information, will likely be transferred to the new company.
Access to your Personal Information
You can access the personal information you submit to our website via a Players’ Club Player Profile account at any time. If you wish to update the personal information you have submitted to us, you may do so by signing into your account on the website or by sending an email to firstname.lastname@example.org with your request.
If you wish to opt-out of receiving solicitations from us or do not want us to share your personal information with our third party business partners and alliances for marketing purposes, please email us at email@example.com.
Even if you registered your telephone number on a do-not-call list, certain exemptions may allow us to contact you by telephone. However, to ensure our customers' preferences are honored, we also maintain our own internal do-not-call list. If you would like to opt-out of receiving telemarketing sales calls from us by adding your telephone number to our internal do-not-call list, please email us at firstname.lastname@example.org.
Contacting Penn National
Email: Send an email to email@example.com
Penn National Gaming, Inc.
825 Berkshire Blvd.
Wyomissing, PA 19610